Returns & Refund Policy

TERMS & CONDITIONS - CAN I RETURN MY ITEM?
At Rhinox Active, We strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return policy to make the process easy and stress-free.
 
DOMESTIC ORDER RETURNS PROCESS (AUSTRALIA)
Start your return here >> order number 
  • If you decide you are not satisfied with your item, you have 7 days from the date of delivery to return and exchange an item or obtain a refund.
  • If you are returning your item for a refund, the refund is processed by our system when the item arrives at our warehouse and is processed by our returns team. Your bank may take 1-3 business days to process it back into your account.
  • If you are returning your item for an exchange, the exchange order is created in our system when the item arrives at our warehouse and is processed by our Returns team.
  • If your item cannot be returned in the Returns Portal, please contact us on our website contact support. https://rhinoxactive.com.au/pages/contact
  • Where a replacement item is currently out of stock, a refund or store credit will be issued at our discretion.
Eligibility for Returns
  • Items must be returned within 7 days from the date of delivery.
  • Items must be in their original condition, unused, and with all original tags and packaging.
  • Proof of purchase (order confirmation, receipt) is required for all returns.
  • Certain items are non-returnable, including but not limited to: such as custom or personalized items and sale or clearance items.
How to initiate returns:
  1. Contact us >> https://rhinoxactive.com.au/pages/contact
  2. Prepare your return here >> order number
  • Please secure your item(s) in the original packaging, if possible. 
  • Include proof of purchase and any other required documentation.
Refunds:
  • Once your return is received and inspected, we will send you an email notification.
  • If the return is approved, a refund will be processed to your original method of payment within 1-3 business days.
Exchanges:
  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at hello@rhinoxactive.com.au
Late or Missing Refunds:
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund yet, please contact us at hello@rhinoxactive.com.au
Contact Information
For further questions about our return policy, please contact us: https://rhinoxactive.com.au/pages/contact
IMPORTANT:
Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item.
We will ensure that we pack your order with the greatest of care and consideration of safety. But in the circumstance of your order arriving in a damaged state of items or error of goods received then ordered online contact Rhinox Active immediately to discuss replacement of goods.
Rhinox Active is 100% guaranteed that our product is built in high quality and will give a full refund if the customer is not satisfied.