FAQs

Welcome to our Frequently Asked Questions (FAQs) page! Here, you'll find answers to common queries about shopping on our website. If you have any other questions or need further assistance, please don't hesitate to reach out to our customer service team.

SHIPPING

When My Order Will Be Shipped?

Orders are usually dispatched within 2 business days of being placed. You will receive a shipping confirmation email with tracking information once your order has been dispatched. Delivery times vary based on the shipping method selected:

  • Standard Delivery: 3-7 business days.
  • Express Post: 1-4 business days

Please note that business days are Monday through Friday, excluding holidays. If you have any questions or need further assistance, please contact our customer service team here on our website contact page.

How Long Does It Take To Get My Order?

The delivery time for your order depends on the shipping method you choose at checkout:

  • Standard Delivery: 3-7 business days
  • Express Post: 1-4 business days

Orders are usually dispatched within 2 business days of being placed. Once your order is shipped, you will receive a shipping confirmation email with tracking information. Please note that business days are Monday through Friday, excluding holidays.

How Can I Modify/cancel My Order?

If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders are usually processed and dispatched within 2 business days. Once an order has been processed and shipped, we may not be able to make changes or cancel it.

  • To modify or cancel your order, please reach out to us via our contact page, providing your order number and details of the changes you'd like to make. Our team will assist you in resolving any issues or making necessary adjustments to your order. Thank you for your understanding!

What Happens If My Package Gets Lost?

  • In the rare event that your package is lost in transit, please contact our customer service team immediately. We will work with the shipping carrier to investigate the situation and locate your package.
  • If the shipping carrier confirms that your package is lost, we will offer you the option of a replacement order or a refund for the lost items. We strive to ensure that our customers receive their orders in a timely manner, and we apologize for any inconvenience caused by a lost package.
  • Please note that we are not responsible for lost packages once they have been delivered to the shipping address provided during checkout. To avoid issues with lost packages, we recommend providing a secure and accurate shipping address when placing your order. If you have any questions or concerns about your order, please don't hesitate to contact us on our contact page.

PAYMENT

How To Use The Discount Code?

To apply a discount code to your order, please follow these steps:

  1. Add Items to Your Cart: Browse our website and add the items you wish to purchase to your cart.
  2. Proceed to Checkout: Once you have added all desired items to your cart, click on the cart icon or "Checkout" button to proceed to the checkout page.
  3. Enter Discount Code: On the checkout page, you will see a field labeled "Discount Code" or "Promo Code." Enter your discount code into this field.
  4. Apply Discount: After entering the discount code, click on the "Apply" or "Submit" button next to the field. The discount will be applied to your order total.
  5. Complete Your Order: Review your order total to ensure the discount has been applied correctly, then proceed to enter your shipping and payment information to complete your purchase.
  • Please note that discount codes may have certain terms and conditions, such as expiration dates or minimum purchase requirements. If you encounter any issues or have questions about using a discount code, please contact our customer service team for assistance on our contact page.

What Forms Of Payment Do You Accept?

We accept the following forms of payment for online orders:

  1. Credit/Debit Cards: We accept Visa, Mastercard, American Express, and Discover cards.
  2. PayPal: You can securely pay for your order using your PayPal account.
  3. Afterpay: Shop now and pay later in four interest-free installments with Afterpay.
  • When placing your order, you can select your preferred payment method at checkout. Please note that we do not accept cash on delivery (COD) or personal checks for online orders.
  • If you have any questions or encounter any issues regarding payment, please don't hesitate to contact our customer service team for assistance on our contact us pages. We're here to help!

Why Are There Multiple Charges On My Card For A Single Order?

If you see multiple charges on your card for a single order, it may be due to the following reasons:

  1. Authorization Holds: When you place an order, an authorization hold may be placed on your card to verify that funds are available. This hold is temporary and will typically disappear within a few days.
  2. Pending Charges: Sometimes, multiple pending charges may appear on your card statement if there was an issue during the checkout process, such as an error or a declined transaction. These pending charges will usually be automatically removed by your bank.
  3. Split Shipments: If your order includes items that are shipped separately or at different times, you may see multiple charges corresponding to each shipment.
  4. Payment Installments: If you used a payment installment service like Afterpay, you may see multiple charges corresponding to each installment payment.
  • If you have concerns about multiple charges on your card or if you believe there has been an error, please contact our customer service team with your order details and we will investigate the issue promptly. You can reach us on our contact us page. We apologize for any confusion or inconvenience this may have cause.

What Information Do I Need To Check Out?

When checking out on our website, you will need the following information:

  1. Shipping Address: Provide the address where you would like your order to be delivered. This includes the recipient's name, street address, city, state/province, postal/zip code, and country.
  2. Contact Information: We require your contact information to communicate with you regarding your order. This includes your email address and phone number.
  3. Payment Information: Choose your preferred payment method and provide the necessary details. This may include credit/debit card information, PayPal account details, or Afterpay login information.
  4. Optional Account Creation: You have the option to create an account on our website, which allows for easier order tracking, order history access, and faster checkout for future purchases. Creating an account is not mandatory, but it can enhance your shopping experience.
  5. Discount Code (if applicable): If you have a discount code or promo code, you can enter it during the checkout process to apply the discount to your order.
  6. Once you have entered all required information and reviewed your order, you can proceed to complete your purchase. If you encounter any issues during the checkout process or have any questions, please don't hesitate to contact our customer service team for assistance on our contact us page. We're here to help!

-Rhinox Active