FAQs

Welcome to our Frequently Asked Questions (FAQs) page! Here, you'll find answers to common queries about shopping on our website. If you have any other questions or need further assistance, please don't hesitate to reach out to our customer service team.

Frequently Asked Questions (FAQs)

1. When Will My Order Be Shipped?
We process all orders within 1–4 business days. Once your order is dispatched, you will receive a shipping confirmation email with tracking details.

2. How Long Does It Take to Get My Order?
Delivery times depend on the shipping method chosen:

  • Standard Delivery: Arrives within 4–9 business days after dispatch. Depending on the chosen shipping method.

3. How Can I Modify or Cancel My Order?
To modify or cancel your order, please contact our customer service team as soon as possible via our Contact Us page. Once an order has been processed or shipped, modifications or cancellations may not be possible.

4. What Happens If My Package Gets Lost?
If your package is lost, please reach out to our customer service team with your order details. We will work with the carrier to locate your package or arrange a replacement if necessary.

5. How Do I Use a Discount Code?
You can apply a discount code during checkout:

  • Enter your discount code in the "Promo Code" field.
  • Click "Apply" to update your total.
    If you encounter issues applying your code, please contact us for assistance.

6. What Forms of Payment Do You Accept?
We accept a variety of payment methods to make your shopping experience seamless, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Afterpay (Buy Now, Pay Later)

7. Why Are There Multiple Charges on My Card for a Single Order?
If you notice multiple charges, it may be due to:

  • Authorization Holds: A temporary hold placed by your bank to verify funds. These usually disappear within a few days.
  • Pending Charges: Multiple pending charges may occur if there was an issue during checkout. These will typically be removed by your bank.
  • Split Shipments: If your order ships in multiple packages, you may see separate charges for each shipment.
  • Payment Installments: If using Afterpay, you will see charges for each installment.

If you believe there is an error, please contact our customer service team with your order details, and we’ll resolve the issue promptly.

8. What Information Do I Need to Check Out?
To complete your purchase, please have the following details ready:

  • Shipping Address: Recipient's name, street address, city, state/province, postal/zip code, and country.
  • Contact Information: Email address and phone number for order updates.
  • Payment Information: Credit/debit card details, PayPal, or Afterpay login.
  • Discount Code (if applicable): Enter during checkout for eligible discounts.
  • Optional Account Creation: Create an account for faster future checkouts and order tracking.

If you encounter any issues during checkout, feel free to contact our customer service team via our Contact Us page.

We’re here to help! For any additional questions, please don’t hesitate to reach out.

-Rhinox Active