Terms & Conditions

Effective Date: 04/02/2025

Welcome to Rhinox Active! By accessing or purchasing from our website rhinoxactive.com.au you agree to the following Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. General Information

Rhinox Active operates this website and sells fitness equipment, including but not limited to Pilates boards, resistance bands, waist twisters, and other fitness accessories. By using our website, you agree to comply with these Terms & Conditions and all applicable laws and regulations.

2. Eligibility

You must be at least 18 years old to purchase products from our website. By placing an order, You can confirm you meet this requirements.

3. Product Use & Safety Disclaimer

Our products are designed to support your fitness journey; however, improper use may result in injury.Β 

  • Always consult a qualified healthcare professional before starting any exercise program or using our products, especially if you have pre-existing medical conditions or injuries.
  • Use all products as intended and follow any included instructions carefully.
  • Stop using the equipment immediately if you experience pain, discomfort, dizziness, or injury.
  • Keep all fitness equipment out of reach of children unless under adult supervision.

Liability Limitation

By purchasing and using our products, you acknowledge and accept that Rhinox Active is not liable for any injuries, damages, or losses resulting from the use or misuse of our products. You voluntarily assume all risks associated with physical exercise and the use of fitness equipment.

Indemnification

You agree to indemnify and hold harmless Rhinox Active, its directors, employees, and affiliates from any claims, liabilities, damages, or expenses (including legal fees) resulting from your use or misuse of our products.

4. Orders & Payments

  • All prices are listed in [AUD/USD] and are inclusive/exclusive of applicable taxes.
  • We accept payments via Payment Methods: Afterpay, Klarna, PayPal, Credit/Debit Cards, etc.
  • Orders are subject to acceptance and availability. We reserve the right to cancel or refuse orders at our discretion.

5. Delivery Information

  • Quick Processing: We process all orders within 1–3 business days, ensuring your items are on their way to you as quickly as possible.

  • Free Delivery: Our standard delivery time is 3–7 business days, depending on your location. Some remote or rural areas may experience slight delays.

  • We’re currently receiving a high volume of orders, but our team is working hard to get everything out as quickly as possible. We truly appreciate your patienceβ€”this process helps us continue offering unique, quality products at fair prices.

  • Please note that business days are Monday through Friday, excluding public holidays. Once your order is dispatched, you will receive a shipping confirmation email with tracking details.

  • Experience the convenience of swift and cost-free shipping every time you shop with us!

Delivery Options & Security

  • Standard Delivery: Parcels are sent via our standard courier service.

  • Please note: If you choose to have your order left unattended upon delivery, responsibility for the package lies with you. Rhinox Active is not liable for any items that go missing or are stolen after the courier provides delivery confirmation.

  • Signature Delivery (Recommended): For added peace of mind, we offer a "Signature Delivery" upgrade at checkout for a small fee. Choosing this option ensures that your package will only be delivered if signed for by a recipient at your address. If a "Signature Delivery" package is lost or stolen in transit, we guarantee a replacement.

Order Processing: After placing your order, you’ll receive an email confirmation as proof of purchase. Please keep this email for reference. For any concerns regarding your delivery, contact us immediately via our support page.

Tracking Orders:Β All orders come with tracking for your convenience. Once dispatched, you’ll receive tracking details via email. If your order hasn’t arrived within the estimated timeframe, please reach out to us via our support page.

Additional Information: Shipping times are estimates and may be subject to delays caused by factors outside our control, such as weather or carrier disruptions. If you have any questions or need assistance, our friendly customer service team is here to help via our support page or live chat.

6. Returns & Refunds

  • We offer a 30 day return policy for eligible products.
  • To qualify for a return, products must be unused, in original packaging, and accompanied by proof of purchase.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

For more details, please refer to our [Returns & Refunds Policy page].

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Rhinox Active and protected by applicable intellectual property laws. Unauthorized use is prohibited.

8. Limitation of LiabilityΒ 

To the fullest extent permitted by law, Rhinox Active shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our products or website.

9. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the revised terms.

If you have any questions about these Terms & Conditions, please contact us at: hello@rhinoxactive.com.au