Delivery & Shipping Policy

Delivery & Shipping Policy

Thank you for shopping with us! Please review our shipping policy to understand how and when your order will be shipped.

DELIVERY INFORMATION

Quick Processing:
We process all orders within 1–4 business days so your items can start moving as soon as possible.

Delivery Timeframe:
Standard delivery takes 7–15 business days, depending on your location. Remote or rural areas may take a little longer.

High Order Volume:
We’re currently receiving more orders than usual, but our team is working hard to send everything out fast. Thank you for your patience. This helps us continue offering quality products at fair prices.

Out of Stock Notice:
Sometimes certain items run out quickly due to high demand. If this happens, we will contact you right away with the next steps. You can choose to wait for restock, switch to another item, or request a refund.

Business Days:
Business days are Monday to Friday, excluding public holidays.

Tracking:
Once your order is dispatched, you’ll receive an email with your tracking details.

Enjoy free and fast shipping every time you shop with us!

 

Order Cancellation Policy

We understand plans can change, so we offer customers the ability to cancel their order within 24 hours of purchase.

After 24 hours, cancellation is no longer possible if the order has already been processed, packed, and a shipping label has been created.

Once an order reaches this stage:
✅ The parcel has been prepared for dispatch
✅ Postage labels have been printed/allocated
✅ Courier pickup has been scheduled

Because the parcel is already in the shipping workflow, we are unable to intercept or cancel it.

If you no longer wish to keep the item once delivered, you may return within 30 days after you received the order in accordance with our Returns Policy.

Order Processing

  • After placing your order, you’ll receive an email confirmation as proof of purchase. Please keep this email for reference.
  • If you choose to have your order left unattended upon delivery, responsibility for the package lies with you. For any concerns, contact us immediately via our support page.

Tracking Orders

All orders come with tracking for your convenience. Once dispatched, you’ll receive tracking details via email.

If your order hasn’t arrived within the estimated timeframe, please reach out to us via our support page.

Additional Information

  • Shipping times are estimates and may be subject to delays caused by factors outside our control, such as weather or carrier disruptions.
  • If you have any questions or need assistance, our friendly customer service team is here to help via our support page or live chat.

Experience the convenience of fast and cost-free shipping every time you shop with Rhinox Active. Thank you for your support!

- Rhinox Active